Postal Life Insurance — Non receipt of maturity benefit

Address:

Dakshina Kannada, Karnataka

I had taken PLI policy for 30000.00 during 1986 in Mangalore canvassed by one of PLI agent. The policy was matured on 13.08.2016. I had visited Basavanagudi Head Post Office, Bangalore during 2nd week of June 2016 to submit the claim application along with other related document. In the PLI dept of the said post office, one lady official informed that there is no provision to accept the claim so early and advised me to submit the claim application to any of the Post office inIndia which is near to my work place. Accordingly, I had submitted the claim application to Mahim Head Post Office, Mumbai on 08.08.2016. Initially, the official of PLI dept. in the said post office refused to accept the claim citing the policy number mentioned in the policy bond is not reflecting in the system. When I showed the new policy number after migrating to computerisation which is mentioned In policy pass book. Then, she verified the same in the system and found the same is available. However, she asked to get the correction of policy number on policy bond by the issuing authority. Then only, it will be accepted by them. When I strongly protested against the attitude of t he staff with the Post Master, he instructed the Staff half heartedly to accept the same. The staff asked me to come after 15 days to collect the cheque. Even after laps of 32 days I am unable to collect the cheque. I had visited three times to the post office during the past 15 days and met the concerned staff. But every time the staff is telling that they have not received confirmation from the issuing authority and hence they are unable to issue the cheque for the maturity benefit.
Can I expect suitable reply to my following queries from the General Manager of PLI dept ?

1. Why your staff is so lethargic in their work ? What action can you take against them.
2. Why your staffs are not accepting the claim in advance when the policy holder requested to accept the same ? Is there is any restrictions are imposed by the higher authority?

3. Why your department is not sending advance intimation about the maturity of the policy to the policy holder ( I had received the intimation letter dated 12.8.2016 on 16.08.16 though my maturity was 13.08.2016)

4. Why your staffs are harassing the policy holder by asking them to visit the office several times? Whether you have any time bound for settling the claim? If so, please let me know.

5. By taking the PLI policy, I am feeling that, I made a great mistake in my life.

6. Is it so difficulty for policy holder to get maturity benefit .

7. During this competition era, can PLI can survive by providing such type of worst service.

May I request the General Manager to reply above queries.

K.V.Ramamurthy
Chief Manager
Corporation bank
Policy no.KTBE0007005
Old no.KT-700 B