Postal Life Insurance — online payment disrupted. yet to receive the amount back to my account

Cust id: 61231472. The amount has been deducted from my bank account. But no receipt was issued by pli. I had to make the payment again. The second time it was successful. But the amount deducted during the first failed transaction is yet to return to my bank account

The following is the detail of the bank transaction
By debit card
Othpg[protected]india post new delhi 1, 779.00
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From
4204084Y
Sep
Pawan singh Bisht
15 kumaon
Pin 911315
C/o 99APO

Sir
I have opened PLI in 2010 when I was in my traning period whose policy no is APS-1165429L and still I haven't received my original PLI bond.
It is my request to issue me my original policy bond I will be thankful for that.

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    Postal Life Insurance [PLI] Phone
    +91 40 2346 3606
    +91 361 254 7385
    +91 22 2262 4470
    Postal Life Insurance [PLI] Address
    Directorate of Postal Life Insurance Chanakyapuri P.O. Complex, 1st Floor, New Delhi, Delhi, India - 110 021
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