Postal Life Insurance [Pli] — Amount Debited for 2 months but it did not reflect in policy

I tried to pay the premium for 2 months for my rpli policy and while making payment via UPI transaction the amount got debited from my bank account but the postal insurance transaction page went to an error state after logging back in and going to the payment history section for my policy. I am able to see that particular transaction is with the Status ID as 99. I waited for the amount to get refunded back but that did not happen. Kindly requesting your help to refund back the amount that got debited.

My customer no is 37775635
Policy No :[protected]

Please do the needful
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    Postal Life Insurance [PLI] Phone
    +91 40 2346 3606
    +91 361 254 7385
    +91 22 2262 4470
    Postal Life Insurance [PLI] Address
    Directorate of Postal Life Insurance Chanakyapuri P.O. Complex, 1st Floor, New Delhi, Delhi, India - 110 021
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