Postal Life Insurance [Pli] — not able to generate my customer id

Address:Bangalore, Karnataka, 560010

My policy no 2307397 i have taken policy from magadi post office (Channaptna ho) i have approched magadi po for the same issue but they said to call cm care no
But it is always busy and i went rajajinagar pli office for trf of my policy from magadi po to rajajinagar po but the response is so poor that they are not even ready to hear my query they said it is claimable from there also
I need tranfer from channapatna ho to rajajinagar po as it is near my house
Very poor service i felt very much disappointed
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I started PLI on 02/02/2019.
I didn't get PLI Number and PLI passbook till today.
Proposal Number is N-EAP[protected]
Sir,
My policy no is 2529354 I am not able to generate customer id and because of that i am not able to log in to pli. I have approached post office pli section they have checked everything and that is correct. My email and mob is registered in policy but everytime when i go to generate id it is shown that you have entered wrong details approach to nearest post office.
Thanks and regards

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    Postal Life Insurance [PLI] Phone
    +91 40 2346 3606
    +91 361 254 7385
    +91 22 2262 4470
    Postal Life Insurance [PLI] Address
    Directorate of Postal Life Insurance Chanakyapuri P.O. Complex, 1st Floor, New Delhi, Delhi, India - 110 021
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