Postal Life Insurance [Pli] — policy not showing in online account

My name is manoj kaushik. I have purchased a pli no.[protected]. After registering online a customer id 68232399 was provided but no policy is showing in my account after 6 days of registration. When i am doing the registration again it is showing that a customer id has already been provided. I am unable to understand why it is happening. There is no option to add my policy again.

In this context, it is requested to do the needful in the matter on urgent basis, so that i can pay premium online.