Postal Life Insurance — Regarding the loan eligibility

Address:Hyderabad, Andhra Pradesh, 500003

I have a PLI endowment policy which is operating since from Feb 2013. And as of now I paid 40 months premium around of Rs 1, 00, 000/-. I went to postal for loan against my policy, and enquired about my eleigibility they said the sancationable amount is Rs 19, 000/- which is hardly 20%. I saw an advertisement in the PLI online portal that I am eligible for 60% of the premium paid by me.

I want to know what is the preocedure to decide the loan amount??
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    Postal Life Insurance [PLI] Phone
    +91 40 2346 3606
    +91 361 254 7385
    +91 22 2262 4470
    Postal Life Insurance [PLI] Address
    Directorate of Postal Life Insurance Chanakyapuri P.O. Complex, 1st Floor, New Delhi, Delhi, India - 110 021
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