Postal Life Insurance — survival benefit not given

India post related pli which is now ready to give me my survival benefit on time but my local post office authority expressed his inability to give me fund for not having a saving account in post office. I have already saving accounts in different local banks. But as told me by them they're not able to do any digital transection, cheque, cash. Hence what i have to do?
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    Postal Life Insurance [PLI]
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    Postal Life Insurance [PLI] Phone
    +91 40 2346 3606
    +91 361 254 7385
    +91 22 2262 4470
    Postal Life Insurance [PLI] Address
    Directorate of Postal Life Insurance Chanakyapuri P.O. Complex, 1st Floor, New Delhi, Delhi, India - 110 021
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