Postal Life Insurance — unethical behavior of the staff

Address:	641007
Website:	www.postallifeinsurance.gov.in

I write this mail to you because of very unprofessional behavior of the pli staff in coimbatore rs puram post office.

Policy number - tn-375562-us policy type - ea

The above mentioned policy was run by my father, who unfortunately met with a life threatening accident and is in recovering from coma. To aid his medical medical expenses we wanted to surrender the policy. Below instances happened when my mother was handling the surrender.

1. They accepted the surrender and we had informed them that the premium was not paid for last 5 months. They had told the premium would be deducted from the surrender amount. The staff in the office assured the process would happen soon but the acknowledgement latter for the amount was sent to us only after 4 weeks that too after repeated calls.

2. After we surrendered the acknowledgement, they assured the amount will be credited in a week. When we had called after a week, we were informed that was some software issue (Handled by infosys) that delays the process. We agreed to that and waited another week. Fyi i, work for infosys and it would take me a minute to check the status of the software, yet we trusted what the staff told.

3. When my mother called today, the staff in the office have made fun of my mother on the call. When asked to give connection to the manager, they kept shuffling the phone among themselves trying to talk like manager.

Making fun of a woman is a shameful act for which i demand proper action against the staff. Is this the way a woman is treated? I can sue the staff legally for this act of theirs.

I still have not received any response from the officials yet. I am ashamed that the pli is so negligent about its customer and do not have any professional values in treating the customers. I had huge respect on your organization since you are one of my clients. With such behavior i would not recommend any one to apply for pli.

I demand a proper response as a customer of yours. If failed, i wouldn't mind seeking legal advice on this issue and your organization for the pain and anxiety that has been caused to my family.