[Resolved]  Posterduniya.com — Payment made but no delivery or refund

Address:

Pondicherry, Puducherry

Hi,

My husband and I bought some posters online through posterduniya.com, an online portal which sells posters and knick knacks. I ordered on the 10-Nov-2013.the payment of rs 2093 was made through CCavenues(payment gateway) using my husband debit card.Please find the email below from poster duniya and confirmation of payment through CC avenues.
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[protected] Forwarded message[protected]
From: <[protected]@ccavenue.com>
Date: Sun, Nov 10, 2013 at 10:54 PM
Subject: Order No.6085_13111035 from CCAvenue
To: francois.[protected]@gmail.com


Dear Customer,

Thank you for your order from http://www.posterduniya.com

For your convenience, we have included a copy of your order below.
Please Note :- The charge will appear on your credit card / Account statement as 'ccavenue.com/charge'

If you have a question about your order status, you can contact the seller directly by
e-mail at : [protected]@posterduniya.com.

ORDER DETAILS:
Merchant Site URL : http://www.posterduniya.com
Order Number: 6085_13111035 Order Received: Nov 10, 2013
Total Amount : INR (Indian Rupees) 2093.00
VISA Debit Card Issued in India Holder : francois laederich
Billing Address : (As entered by the Customer)
Hotel Mango hill, old auroville road
Bommayarpalayam TN
605104 India
Customer's Phone Number : [protected]
Customer's E-mail ID : francois.[protected]@gmail.com
Customer's IP Address : 117.221.218.1

Recipient's Name : N/A

Shipping Address :
N/A
N/A N/A
N/A N/A

Recipient's Phone Number :
N/A

Special Instructions :
Call before delivery
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[protected] Forwarded message[protected]
From: Posterduniya.com <[protected]@posterduniya.com>
Date: Sun, Nov 10, 2013 at 10:54 PM
Subject: Your Posterduniya.com order receipt from November 10, 2013
To: francois.[protected]@gmail.com


Posterduniya.com

Thank you for your order
Your order has been received and is now being processed. Your order details are shown below for your reference:

Order: #752
Product Quantity Price
Marilyn Monroe White Dress Poster (#MARI07)
1 ₹299
Batman and Robin Vintage Poster (#BATRO)
1 ₹299
Frank Ritter Reclined Marilyn Monroe Poster (#MARI01)
1 ₹299
Marlon Brando Godfather Poster.jpg (#GODF4)
1 ₹299
Pop Art V for Vendetta Poster (#PVFV)
1 ₹299
Inspire Man Pop Art Poster (#INMA)
1 ₹299
Marilyn Monroe On Sofa Poster (#MARI03)
1 ₹299
Cart Subtotal: ₹2, 093
Shipping: Free Shipping
Order Total: ₹2, 093
Rewards earned: 219
Customer details
Email: francois.[protected]@gmail.com

Tel: [protected]

Billing address
francois laederich
Hotel Mango Hill
old auroville road
Bommayarpalayam
Tamil Nadu
605104

Shipping address
francois laederich
Hotel Mango Hill
old auroville road
Bommayarpalayam
Tamil Nadu
605104
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They promised to deliver within 5-6 but till now they havent sent or refunded the money. Around the end of 10 days after Nov 10, i called the owner Mr. Ankul Barar at his phone:[protected] and he told me that the order has been dispatched and would call me back in 5 mins with details. After that i have received any calls, he hasnt received my call and numerous emails hasnt been responded to(Emails dated 13, 18. I had to contact the CCavenue(payment gateway) and their Risk department had sent emails asking the merchant (owner Mr. Ankul Barar) to respond on 21- Nov 2013, 22, nov, 26- nov etc not to mention the numerous phone calls, I had to make several times. On Nov 26:the merchant responds through email saying(please find email below):
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From: Team Posterduniya.com [mailto:[protected]@posterduniya.com]
Sent: Tuesday, November 26, 2013 1:02 PM
To: Risk-CCAvenue
Subject: RE: Fw: 6085_[protected] order number_poster duniya

Hi,

The concerned order has been dispatched already from our end.
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But so far no delivery, no refunds. I believe sir, this website is a fraud and this owner is taking money from people never to return. I tracked him down through facebook and he doesnot respond through the same..Please find link to his FB account.Please also find below a review in mouthshut from another customer.
Could you kindly help us recover the money and take strict action against this merchant from your highest authority?
Sir, I believe your esteemed judgement when it comes to fraudster and cheats and hope you will imply your highest judgment

http://www.mouthshut.com/review/Posterduniya-com-review-mmqoutnrsr
https://www.facebook.com/ankulbrar?fref=ts

Thanking you

Debarati Nandee Laederich
[protected]