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Pothys Complaints & Reviews

www.pothys.com
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Updated: Apr 10, 2026
Complaints 247
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Bad 😕 It seems that Pothys has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Pothys reviews & complaints page 7

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M
moonto Sky
Jul 16, 2021
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Someone used my mobile number regards the purchasing... check the details of Customer id: 1139888
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    Sarmila30
    Jul 15, 2021
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    I have purchased via WhatsApp online shopping and I paid for my package fee plus customs here. When I received my items I got one chudithar was damaged I have messaged them and they said it’s not damaged and nothing wrong with it even I send so many pictures they saying it’s material is like that I never saw material like that in my life. I am trying upload so many pictures but it’s not allowing me. Back side fully damage in the front some stone is damaged and front also have material issue.
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      SGayathry
      Jul 13, 2021
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      Address: Vattiyoorkavu, Trivandrum

      I visited Trivandrum Pothys today morning. After purchasing my items from the stationary (vegetables) section, I went to the billing desk. Multiple staffs were crowding near the bill section billing their own items and continuously wasting everyone's time by talking on and on with the billing staff. Also there wasn't sufficient social distancing which when I enquired why aren't they maintaining social distancing they got silent. Please try to make sure that the staff aren't crowding on the billing section like that often and try not to keep other customers in waiting cause they have places to be.
      Pothys customer support has been notified about the posted complaint.
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        S
        Shantanu37
        Jul 9, 2021
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        Address: Flat A 302 VRR Vista appartments Kodigehalli main road

        This is in reference to bill no DC95 dated 9th July generated from pothys Madurai store whereby we purchased 4 silk sarees today amounting to INR 15660 and despite confirming to us that blouses are not packed by salesman and charged in full no blouses are packed.
        I am very upset with this approach & it simply spoil the image of pothys brand.
        Pothys customer support has been notified about the posted complaint.
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          A
          Arjana
          Jul 3, 2021
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          Address: Tnagar

          Today I have purchased grocery worth Rs 2552. Bill no 10/54521. I have purchased 2 Bella perefecta ultra maxi, but billed for 3. I have paid nearly 125 extra. Could you please help to refund it back.
          Pothys customer support has been notified about the posted complaint.
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            K
            krvm boyzz
            Jun 26, 2021
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            I bought a new mobile. It is not working properly from the first use.batter gets down very fast and takes 7_8 hours to fully charged. Network gets always disconnected. given me the product without proper checkup.
            Pothys customer support has been notified about the posted complaint.
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              N
              Nellai Muthu
              Jun 5, 2021
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              Address: Palayamkottai

              I have ordered for 10 Items of provisional items yesterday morning, they called me today and told everything is ready, Still I am waiting for delivery. If any delay in your process, please tell your people to cancel the order, we could not wait for two days, in these lock down days. My mobile No. [protected]
              Pothys customer support has been notified about the posted complaint.
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                B
                Bainy
                May 23, 2021
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                Sir/ Madam

                An order was placed by me via Pothys app on[protected] details of which is as follows:

                Order No.ODD34874
                Trans Amount Rs.4978/- (payment acknowledged via trailing mail)

                Not delivered so far. Kindly arrange to provide the details of non delivery.. I[censored]nable to process the request kindly intimate and refund the amount..

                Request to intimate the status at earliest please...

                Kind regards
                Bainy Johnson
                Vettucaud
                ph [protected]
                Pothys customer support has been notified about the posted complaint.
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                  S
                  Sanqatar
                  May 10, 2021
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                  Address: 18 Keerthi Nagar 682304 Maradu

                  1st online pothysmart purchase through online.
                  Worst experience in my lifetime.
                  We ordered for more than 7604INR.
                  From your new ernakulam Branch.
                  I ordered provisions and fruitsfrom Qatar to my old parents and found all rotten and stale fruits mango, watermelon, Blueberries, pinnaple.

                  This will be our last order from our whole family in kerala.

                  We informed the customer care through message and got just ignored us.

                  I will sharing my experience to the whole South Indian state through all available Social Media.

                  This should not happen to others.

                  Bill No1-10/45351 dated 2nd May 2021 5.38pm.
                  Bill No2-10/45353 dated 2nd May 2021 5.38pm

                  My WhatsApp number is [protected]

                  Please take care of your Service.
                  Pothys customer support has been notified about the posted complaint.
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                    A
                    Anashwara
                    May 8, 2021
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                    Address: Devi tourist home, near N. S. S karayogam, chettikulangara

                    I have given online orders for grocery.
                    Its been three days.
                    They are not deliverying the items.
                    When i called they said they will deliver at home.
                    Here its nothing left to cook.
                    Waiting for 3days.
                    With isolation patients.

                    They are doing wrong to the people.
                    Pothys customer support has been notified about the posted complaint.
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                      A
                      Anashwara
                      May 8, 2021
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                      Address: Devi tourist home, near N. S. S karayogam, chettikulangara

                      Dear sir,
                      I gave home delivery order on 6/5/2021.
                      Its been three days they are not responding to my orders. When i called they said they will deliver at home.
                      Its lock down now. I feel the crew is cheating
                      Pothys customer support has been notified about the posted complaint.
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                        Femi 777
                        May 5, 2021
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                        I had ordered grocery from pothy's online grocery store . Order No ODD26377... Now staffs are calling and told me many of things are out of stock and many items have got change in price..
                        why u people are not putting correct price on website ?
                        So this is my first pathetic experience through online purchase...
                        Pothys customer support has been notified about the posted complaint.
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                          Bhuvaneswrai
                          May 5, 2021
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                          Address: Seelanayakan Patti bypass....salem tamilnadu,-9600446568

                          நான் 5.5.2021 அன்று pothys mart app மூலம் 4000 ரூபாய்க்கு பொருள் வாங்கினேன்.. பணமும் செளுதிவிட்டேன்... ஆனால் இன்னும் என்னிடம் பொருள் வந்து சேர வில்லை ... அதற்கு தக்க பதிலும் pothys தரப்பில் இருந்து வரவில்லை... ஃபோன் பண்ணாலும் எடுக்க வில்லை... இதற்கு தக்க பதில் கூறவும்...
                          Pothys customer support has been notified about the posted complaint.
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                            VikashKumar S
                            Apr 23, 2021
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                            Address: Chennai 60017

                            I have purchases wide debit card with Pothys, without my knowledge cashier redeemed my debit card cashback points. also not reduced in my bills, i fully paid the bill amount. after few days i checked my debit card points history, I socked full points redeemed by pothys.
                            Pothys customer support has been notified about the posted complaint.
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                              J
                              JenniferJayam
                              Apr 23, 2021
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                              Hi Team,
                              This is to bring to your notice that I had bought a silk saree on 18th May 2018, and I had just worn it once, and I have observed that the border of the saree is torn at two to three places. I am highly disappointed with this defect/Fabric improper in my saree. For your information I have been a regular customer of pothys and I have purchased several sarees from Pothys chennai and Tirunelveli branches.

                              Kindly help me in fixing this defect, I cannot drape the saree anymore as it is visibly torn at two to three places and I haven't touched it and just noticed it yesterday about the defect in it.

                              Please provide an workaround to resolve this issue and get it fixed at the earliest.
                              Let me know in case you need any information.

                              I am unable to add the image as the file size is large.
                              Pothys customer support has been notified about the posted complaint.
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                                Iswaryalakshmi21
                                Apr 12, 2021
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                                Address: Salem

                                Hi,
                                Today in pothys Salem I received a different pack that I haven't purchased. I received someone else parcel instead of mine.That parcel amount is 169 but inside that I could find 80RS worth one key chain only. Either I want my parcel back that I purchased or refund the amount ASAP. I have receipt that I purchased as a proof.
                                Pothys customer support has been notified about the posted complaint.
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                                  A
                                  Arunthathi Kalimuthu
                                  from Chennai, Tamil Nadu
                                  Feb 4, 2021
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                                  Address: Pothys, T Nagar, Chennai

                                  We went to Chennai T-Nagar pothys today afternoon. We went for a product exchange. We went to ground floor and said about the issue. Also we added that we do not have bill. They asked us to go to 6 floor and change the product. When we went there they asked us to go to first floor and exchange thaw sarees. But I’m first floor they said that the saree has to be exchanged at Pothys Hyper. We went there but they said that the saree has to exchanged only at T Nagar branch. We really got frustrated. Again we went to T Nagar pothys and again They instructed Us to go to first floor. They asked us to wait. We waited for 30 min. When we went and asked they said that they cannot exchange that saree.
                                  We really really got angry on their customer service. Also the manager was not ready to respond to our query. We kept that saree in the table and we left the shop with greater disappointment.
                                  Pothys customer support has been notified about the posted complaint.
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                                    somas2010
                                    from Mumbai, Maharashtra
                                    Jan 17, 2021
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                                    Nobody's show blowses to my spose in blowse section @ now, Kindly advice your staff about customer's satisfaction.I and my family were regularly visiting the Trichy shop, this is the second time I felt insulted. We are the last generation people visiting shops directly for purchasing, but the next generation goes on line purchase whichy is highly friendly, fully customer focused.
                                    Than You,
                                    S.Somasundaram
                                    Pothys customer support has been notified about the posted complaint.
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                                      S
                                      Shahina Beevi S
                                      Dec 28, 2020
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                                      We have purchased 3 covers of milk from Pothys super stores, Trivandrum along with a purchase of 1677 rs. The milk was spoilt and had caused loose motion. We would like to bring this to your notice
                                      Pothys customer support has been notified about the posted complaint.
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                                      The bill details is as follows... I need compensation against the physical, mental and financial agony
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                                        Princyroman
                                        from Delhi, Delhi
                                        Dec 25, 2020
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                                        Address: Pothys, Tnagar

                                        Hello sir,
                                        I purchased my silk saree worth of rs 9000 on December 6. I wore it today on Christmas. Already the silk thread is damaged in certain places. I need immediately claim or repair the damaged area. Please
                                        Pothys customer support has been notified about the posted complaint.
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                                        Provide replacement or claim for the very poor silk saree worth of rs9000
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