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Pothys Complaints & Reviews

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Updated: Apr 10, 2026
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Bad 😕 It seems that Pothys has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Pothys reviews & complaints page 7

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B
Bainy
May 23, 2021
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Sir/ Madam

An order was placed by me via Pothys app on[protected] details of which is as follows:

Order No.ODD34874
Trans Amount Rs.4978/- (payment acknowledged via trailing mail)

Not delivered so far. Kindly arrange to provide the details of non delivery.. I[censored]nable to process the request kindly intimate and refund the amount..

Request to intimate the status at earliest please...

Kind regards
Bainy Johnson
Vettucaud
ph [protected]
Pothys customer support has been notified about the posted complaint.
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    U
    [email protected]
    from Mumbai, Maharashtra
    May 22, 2021
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    Refund email

    Hi i got my order delivered at home and i want to return one saree from my order as its not the same color shown in picture
    I tried to send email to [protected]@pothysmart.com but it says no email address available.
    Please help as return policy is 24 hours within order delivery
    My order number is 49772...
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    S
    Sanqatar
    May 10, 2021
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    Address: 18 Keerthi Nagar 682304 Maradu

    1st online pothysmart purchase through online.
    Worst experience in my lifetime.
    We ordered for more than 7604INR.
    From your new ernakulam Branch.
    I ordered provisions and fruitsfrom Qatar to my old parents and found all rotten and stale fruits mango, watermelon, Blueberries, pinnaple.

    This will be our last order from our whole family in kerala.

    We informed the customer care through message and got just ignored us.

    I will sharing my experience to the whole South Indian state through all available Social Media.

    This should not happen to others.

    Bill No1-10/45351 dated 2nd May 2021 5.38pm.
    Bill No2-10/45353 dated 2nd May 2021 5.38pm

    My WhatsApp number is [protected]

    Please take care of your Service.
    Pothys customer support has been notified about the posted complaint.
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      A
      Anashwara
      May 8, 2021
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      Address: Devi tourist home, near N. S. S karayogam, chettikulangara

      I have given online orders for grocery.
      Its been three days.
      They are not deliverying the items.
      When i called they said they will deliver at home.
      Here its nothing left to cook.
      Waiting for 3days.
      With isolation patients.

      They are doing wrong to the people.
      Pothys customer support has been notified about the posted complaint.
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        A
        Anashwara
        May 8, 2021
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        Address: Devi tourist home, near N. S. S karayogam, chettikulangara

        Dear sir,
        I gave home delivery order on 6/5/2021.
        Its been three days they are not responding to my orders. When i called they said they will deliver at home.
        Its lock down now. I feel the crew is cheating
        Pothys customer support has been notified about the posted complaint.
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          F
          Femi 777
          May 5, 2021
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          I had ordered grocery from pothy's online grocery store . Order No ODD26377... Now staffs are calling and told me many of things are out of stock and many items have got change in price..
          why u people are not putting correct price on website ?
          So this is my first pathetic experience through online purchase...
          Pothys customer support has been notified about the posted complaint.
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            B
            Bhuvaneswrai
            May 5, 2021
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            Address: Seelanayakan Patti bypass....salem tamilnadu,-9600446568

            நான் 5.5.2021 அன்று pothys mart app மூலம் 4000 ரூபாய்க்கு பொருள் வாங்கினேன்.. பணமும் செளுதிவிட்டேன...⇄ ஆனால் இன்னும் என்னிடம் பொருள் வந்து சேர வில்லை ... அதற்கு தக்க பதிலும் pothys தரப்பில் இருந்து வரவில்லை... ஃபோன் பண்ணாலும் எடுக்க வில்லை... இதற்கு தக்க பதில் கூறவும்...
            Pothys customer support has been notified about the posted complaint.
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              V
              VikashKumar S
              Apr 23, 2021
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              Address: Chennai 60017

              I have purchases wide debit card with Pothys, without my knowledge cashier redeemed my debit card cashback points. also not reduced in my bills, i fully paid the bill amount. after few days i checked my debit card points history, I socked full points redeemed by pothys.
              Pothys customer support has been notified about the posted complaint.
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                J
                JenniferJayam
                Apr 23, 2021
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                Hi Team,
                This is to bring to your notice that I had bought a silk saree on 18th May 2018, and I had just worn it once, and I have observed that the border of the saree is torn at two to three places. I am highly disappointed with this defect/Fabric improper in my saree. For your information I have been a regular customer of pothys and I have purchased several sarees from Pothys chennai and Tirunelveli branches.

                Kindly help me in fixing this defect, I cannot drape the saree anymore as it is visibly torn at two to three places and I haven't touched it and just noticed it yesterday about the defect in it.

                Please provide an workaround to resolve this issue and get it fixed at the earliest.
                Let me know in case you need any information.

                I am unable to add the image as the file size is large.
                Pothys customer support has been notified about the posted complaint.
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                  I
                  Iswaryalakshmi21
                  Apr 12, 2021
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                  Address: Salem

                  Hi,
                  Today in pothys Salem I received a different pack that I haven't purchased. I received someone else parcel instead of mine.That parcel amount is 169 but inside that I could find 80RS worth one key chain only. Either I want my parcel back that I purchased or refund the amount ASAP. I have receipt that I purchased as a proof.
                  Pothys customer support has been notified about the posted complaint.
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                    A
                    Arunthathi Kalimuthu
                    from Chennai, Tamil Nadu
                    Feb 4, 2021
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                    Address: Pothys, T Nagar, Chennai

                    We went to Chennai T-Nagar pothys today afternoon. We went for a product exchange. We went to ground floor and said about the issue. Also we added that we do not have bill. They asked us to go to 6 floor and change the product. When we went there they asked us to go to first floor and exchange thaw sarees. But I’m first floor they said that the saree has to be exchanged at Pothys Hyper. We went there but they said that the saree has to exchanged only at T Nagar branch. We really got frustrated. Again we went to T Nagar pothys and again They instructed Us to go to first floor. They asked us to wait. We waited for 30 min. When we went and asked they said that they cannot exchange that saree.
                    We really really got angry on their customer service. Also the manager was not ready to respond to our query. We kept that saree in the table and we left the shop with greater disappointment.
                    Pothys customer support has been notified about the posted complaint.
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                      S
                      somas2010
                      from Mumbai, Maharashtra
                      Jan 17, 2021
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                      Nobody's show blowses to my spose in blowse section @ now, Kindly advice your staff about customer's satisfaction.I and my family were regularly visiting the Trichy shop, this is the second time I felt insulted. We are the last generation people visiting shops directly for purchasing, but the next generation goes on line purchase whichy is highly friendly, fully customer focused.
                      Than You,
                      S.Somasundaram
                      Pothys customer support has been notified about the posted complaint.
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                        S
                        Shahina Beevi S
                        Dec 28, 2020
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                        We have purchased 3 covers of milk from Pothys super stores, Trivandrum along with a purchase of 1677 rs. The milk was spoilt and had caused loose motion. We would like to bring this to your notice
                        Pothys customer support has been notified about the posted complaint.
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                        The bill details is as follows... I need compensation against the physical, mental and financial agony
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                          P
                          Princyroman
                          from Delhi, Delhi
                          Dec 25, 2020
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                          Address: Pothys, Tnagar

                          Hello sir,
                          I purchased my silk saree worth of rs 9000 on December 6. I wore it today on Christmas. Already the silk thread is damaged in certain places. I need immediately claim or repair the damaged area. Please
                          Pothys customer support has been notified about the posted complaint.
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                          Provide replacement or claim for the very poor silk saree worth of rs9000
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                            R
                            Ram 66
                            Dec 16, 2020
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                            Address: Ram

                            Greeting,
                            My name is ram, this is to inform you that one of your employees named GANAPTHI from sivanthipuram, tirunelveli district, who is working in pothys trivandrum had misbehaved with a lady, tried to kill her by stabbing with the knife and there is FIR against him registered in the local police station, by the way, pothys has a very good name among our locality, so please don't spoil your name by appointing these kind of people who tried to kill a woman, I will attach copy of FIR along with this complaint, if you want you can cross check with a person who knows tamil, or asking Mr. GANAPATHI a police clearance certificate,
                            hope you will take necessary action for this complaint...
                            Thank you
                            Pothys customer support has been notified about the posted complaint.
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                              D
                              deurban ktm
                              from Powai, Maharashtra
                              Dec 5, 2020
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                              Address: chennai

                              I have ordered 4 items via online vide ORD_30681 dtd 24.11.2020
                              and paid rs 3670/-
                              ref no ET[protected]N
                              THE DATE OF DELIVERY SHOWED WAS on 01.12.20 but till now items not delivered.
                              pl do the needful
                              Pothys customer support has been notified about the posted complaint.
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                                S
                                sabbyralph112
                                from Powai, Maharashtra
                                Nov 27, 2020
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                                Address: Pothys Trivandrum neighbours

                                Pothys trivandrum employees are not wearing mask while they walk outside the building. Please inform them to wear mask even if they walk outside. We will have to call the police if they do not wear mask. I have seen many people not wearing mask and walk on the street(with pothys uniform) and some even wear mask on their chin ( not covering their mouth and nose). I have noticed many times when they walk out after their daily shift gets over. Please do not be the reason for corona's increase in Trivandrum City.
                                Pothys customer support has been notified about the posted complaint.
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                                  A
                                  A. V . NEMI RAAJ
                                  Nov 18, 2020
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                                  Address: Arni Tvm

                                  Pothys g n chetty road branch I purchase only 9 PC’s dresses billed 10 pieces ₹1899 extra billed for our purchase
                                  Pothys customer support has been notified about the posted complaint.
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                                    S
                                    sangeethasekar80
                                    Nov 15, 2020
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                                    Address: Salem

                                    I have wear the new sudi in deepavali on same day the dress has been teared. Pack No GT324 Date of purchase 31.10.2020. A sum of Rs.1860/-

                                    Code No CHUDI STAND VJGYWSZTVSV

                                    our contact no [protected] name mr.m.sekar
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                                      Pragnya Meduri
                                      Nov 14, 2020
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                                      I placed an order on Oct 29th. It was supposed to be delivered by November 5th. So far it is not been processed and there is no reply from the customer care. I would like to cancel my order and get a refund of my money. Pathetic online shopping experience from pothys. Please revert back quickly.
                                      Pothys customer support has been notified about the posted complaint.
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