Pothys Complaints & Reviews

Respected sir/madam

We have purchased sowbaghya tower fan from pothys in the month february. But now the fan stopped working by the month end in march.. I were tried to contact to make a complaint with pothys due to lock down i couldn’t contact regarding this issue. Pls solve my problem as soon as possible.. And even i tried to contact through this consumer complaints cell but no response

Regards
Gomathi
[protected]
Contact no

Hi, i've placed an order ord_6734 on march 21st and made the payment of rs 8080. Due to lockdown, order is held. I have waited almost a month. You're already aware of the pandemic situation. Now i'm in need of fund. And also the purpose for which saree ordered is cancelled. I want my money back. I tried reaching online shopping queries customer care mrs tamilselvi, no one is picking the call. I received a mail response after so many followups stating that they will process once lockdown issue over and within 30 days.

I need my money urgently. Hope pothys team undertstands a customer situation. Awaiting your revert

The security personal in the two wheeler parking area mr. Shanmugavel at trichy pothys is a worst behavioral person, with absence of attitude.

I am visiting pothys for the past 3 years in trichy, till 14.03.2020 no one is asked me or any customer about the bills purchased for reference.

But on 14.03.2020 i used to argue with mr shanmugavel security regarding for help to move my bike (Re) he refused to help so i asked him this is your duty know. He replied that only monitoring the two wheeler is their duty and issuing token.

When i was taking my two wheeler from parking he asked to to show the bill, i asked him you didn't checked with any one to show the bill, he didn't replied and went off. Sir treating customer with gentle attitude will make you grow, street dogs like that person will take your gratitude fall,

Again he acted like this on 15.03.2020 with my brother and me. He is not worth able for your company and name.

Sorry for the word dog because his attitude is like that and i was totally upset and planned to avoid to come on pothys hereafter.

Dear sir / ma'am,
I am mohamed aarif ma, working as a manager quality in a hospital at trichy.

I have purchased textiles for the value more than rs. 9000 in your shop on 06.03.2020.

When i visited your store supermarket on 14.03.2020 evening 7 pm, i found a customer giving a voucher at billing section at supermarket, then i asked with the billing staff he told that will be given for the value based on...

I have been emailing and also whatsup maxwell to assist me as customs charged me half the price of what i paid for the saree, when i was buying the saree i told maxwell i do not want to pay anything when it comes here, i have proof in messages sent to maxwell on whatsup.

Aslo he said management going to pay for customs duty after i complained then after that he didn't respond then i asked again then he say no pothys cant pay, now that pothys got my business no after care service.

I bought for rs39999 from pothys and you treat customer so bad, i email to [protected]@pothys.com no response plus email came back undelivered.

I ask maxwell for manager number he says no.

I am very upset and disappointed with pothys.

If i don't get response urgently i will go on social media and tell people how you treat customer after getting business.

Customs told me that pothys put incorrect hs code and i asked maxwell to check he didn't come back i asked invoice he not responding.

Please refer to bill no 10/1454417 on 25th jan time 11:18:32 am
I brought 9 items. 1st one was onion big gor rs 101.90
I paid the total bill of rs 478./ the packing boy packed on a cartoon.
But when i opened the cartoon at home the onion big is missing.
I checked the cctv footage on 25th and 28th on level 2nd data room.
After putting all items in cartoon there is no vedio.
I strongly suspects some security flap in pothys system.
I request top management intervision to resolve this gap in logistic management.
Kindly confirm my refund by return mail
Mathew p mathews
[protected]

We brought a saree, because of some reasons we thought of exchange it. At the billing area, that we went, they said to wait for 3 hours. After some hours they told this product will not be exchanged and with a harsh reply. Our time and money wasted. Made them to make the reply a sudden, if you can or not. This is not okay and acceptable. As all people getting exchanged this one is not to be exchanged they can tell us right this product will not be exchanged at time of billing. I think this saree is not selling a lot. So they didn't exchanged to us. The manager, we talked, gave us a harsh and rude reply, they are saying all the wrong things, they are many reasons to not to take that saree. Not acceptable this is wrong too bad i am very angry of this matter hereafter i will not come to this company

Sir
It's extremely ashamable things happened from the staff and security of the fifth floor.. Of gift section at 7 o clock pm [5 October 2019] we have faced insulting and criminal behaviour from fifth floor gift items selling staff of Pothys trivandrum mg road we have taken that worst experience taken in mobile.. We requesting to take further action against this senseless staff as soon as possible

Yesterday 08.09.2019 we purchased grocery items around rs.3, 500/- when we make a bill they asked us for delivering the product above Rs.1000/- free of service with the same day. But till yesterday night they are not delivered the goods. The items were necessary for Monday 09.09.2019 usage urgently(1st fresh working day all are get tensed). when we contracted the customer care of the Pothys Hyper they says that due to manpower shortage tomorrow i.e today 1st lot delivery they will do. But upto today evening 5.55p.m. they are not delivered and moreover we called up more than 5 times about the delivery. i was told that it is in line for delivery. Now a days they are giving false commitment and mental agony and stress they are creating to the customers. Why they are voluntarily asking for delivery to the customers if they are not in a position to delivery.

Hi,

Today[protected] me and my mother went to 1st floor, chudidhar section in that place am not clear about the person, but the person response is too worst he behavior is too harsh, is this correct way to treat the customer? Really i hate to buy it? But the same person treating customer good when they look like too rich (What ever it may we also here to buy your products only), kindly advise your salesman to treat everyone are equal when they entered into pothys.

Humbly,
Navin. N

One of the worst experience in recent times at pothys hyper basement. My mother ordered groceries, food items like vegetables and fruits for festival around rs. 900 at 11 am on 8 august 2019. They gave an option of free door delivery and none of the products delivered till end of day. After multiple follow ups, the products are not delivered still and the shop got closed. Very pathetic service. They should have atleast informed us that due to festival they are not able to deliver on time, please make an arrangement. No proper response from management.

Not recommended for free door delivery.

Today i have purchased in trivandrum pothys. Sales girl in this section was not ready to cut the blouse piece she ask me to take polycotton blouse. From your shop we didn't expect this type of rude behaviour. Ask them and tell them to behave politely to the customer. We are not there employees to give warning to us.
Another incident also in the parking area as lam in rest ihave some difficulty in carrying weight so i ask the guard...

Today i have visited your selam store, i have tacken 2 photos to compare with reliance and purchase beat price where i get. But your facilities are told me not to tacke photo while billing at last. I told ok. Again they stopped me to do the payment. Ok i started to go out that time they pulled my hair and used obuse language. 3rd class and cheep level people. Even manager dint ask anything. He simply watching the film. I[censored] not take action i will give complaint to police regarding this.

Iam writing to express my dissatisfaction about the customer service in your Trichy branch.
The employees are extremely rude especially the security guards . Particularly, a security guard named Shankar was abusing me verbally when I took my vehicle from the parking.

I didn't expect this kind of behavior in pothys.
Better you can collect parking fee from the customers rather than I'll treating them in the name of free parking as beggers.

We spend lot of money in your shop but in return this is what we get from you.

We Didn't expect you to satisfy us at least you can respect us.

Sooner your reputation will be gone
Remember Mahathma's words,
"A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider of our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to do so."
Please keep this in mind

The customers who come to buy the products do not have to undergo behaviors and moods of the fools like some kanikairaj named who works the vegetables section on the 4th floor. This # was in the process of dredging a young lady while serving him even with a long discussion and affection: that could not accept this behavior that was delaying myself and other clients: i asked him to stop and do his job: this # felt ridiculed and ask customers to queuing up as if begging for social service, refusing to comply with his order, and after insisting on his intolerable behavior: he refused to serve customers because he is an supervisor. That he does his own business without disturbing people and that he changes jobs from one client to another and really unpleasant for me and for other customers
[protected] evening at pondicherry

I purchased running material worth of rs 6655 on 15 that april 2019 at pothys t nagar chennai.. I went to shop on 17 th april today to exchange the material they refused to do it, i spoked to the floor manager ganesan regarding exchange, he said he can't do it, i was not informed by the executive that it cannot be exchanged neither (No exchange) wasn't displayed on that material section, no exchange was not mentioned in my bill anywhere which...

I am living in chennai and customer of your concern for decades. I bought a saree on 8th of feb in your trichy showroom. After removing the blouse the length of the saree is too short than that of a regular one. It is only 4.5 m in length and hence it cannot be worn. The rate of the saree is ₹995 and the saree is not worth the price. The way in which you have sold your saree to your customer reduces the faith on your firm. Look into the matter and do the needful immediately.
Contact no : [protected]
[protected]

Hi very bad service from madurai pothys... A very disappointing behavior.. If customer is ur first perference then u are suppose to please them and show all the products to them the sales people who are working here at madurai pothys worst behavior to the people and there is no proper managers here... First do understand without customers there is no pothys and ur so called name u have gained in the society of you guys can't even be the best forever a major black mark is the sales people u have. Shame on them. I[censored] can't resolve this problem just close the business

Bill no. 10/466193 dated jan 6th 2019. Amt rs 4905. Prompt door delivery is not there for the past two months. Particularly this month door delivery is too delayed and also 50 percent of items in the bill are missing. No proper response from the store manager or store in charge when a complaint is registered. Too may peoples are calling but end result was zero. Really i fed up with the response of pothys departmental stores. I hope from next time i will not visit pothys for any purchase. The same was felt by my family and friends circle also. Kindly do take some action and atleast try hold your other customers else slowly u will be loosing your customers one by one.

As i buyed some innerwear in pothys pvt lmt yesterday... The size doesn't fit for me.. So today i went to exchange it they didn't exchange it they told that they will not exchage it.. But yesterday they told that they will exchange but now they not giving a proper response! Please let me know the solution... Worst service... They are not making a proper response...