Pothys — Careless and rude behaviour by billing staff

I bought clothes worth 6400 today at Pothys, Madurai. I was going to pay it at 2nd floor and asked the guy to discount the already available points in my account. To my surprise he asked me to go to the ground floor for that. I also went from the 2nd floor to the ground floor. The guy at the ground floor then asked me to get it done at 2nd floor itself. I was totally pissed and came again to 2nd floor to the guy again. Now he is doing the discounting. I was totally frustrated by this and asked him, why he sent me unnecessarily to the ground floor for this, when it can be done here itself. For this there was no proper response from the guy. I am totally disappointed and frustrated by this careless and rude behavior from your staff. We are not visiting your shop as if we dont have any other work to do. And I have decided never to visit Pothys again.