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Pothys Complaints & Reviews

www.pothys.com
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Updated: Oct 3, 2026
Complaints 250
Resolved
21
Unresolved
229
Bad 😕 It seems that Pothys has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Pothys

Pothys reviews & complaints(250)

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S
Siburay
Oct 3, 2026
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Exchange refused

Hello,
I purchased two churidars from the Madurai branch, but due to size issues, I tried to exchange them at the Chennai branch, as the Madurai branch confirmed that exchanges could be done at any location. However, I faced difficulties as there was no proper guidance and my exchange request was refused. I would appreciate your assistance in resolving this matter. As an NRI customer, I never expected this kind of response from a...
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S
sivaramaaa
Aug 24, 2026
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Pothys - ORD_215316 / Product Not Shipped and Delivered

I am raising a complaint regarding my order ORD_215316 placed with Pothys.

The order has not been shipped/delivered, and there has been no proper update regarding its status. I have also been unable to get in touch with customer support.

Please check the status of my order and provide an immediate update. If the order cannot be fulfilled, I would like the order to be cancelled and the full amount refunded.br...
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D
Dr Akanksha Jilate
Aug 24, 2026
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My refund issue

Address: Chennai Pothys

I ordered the product on 12 August
After till 21 August my product not delivered
But no one there customer service for call
Now I cancelled the product but not received my refund yet and still no one for customer support team...
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D
dijus
Apr 10, 2026
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Bad Customer service by delivery staff at 3rd floor kids section trivandrum on 10.04.2026 at 2.50 pm and 4.pm

Address: Pothys trivandrum

Bad Customer service by delivery staff at 3rd floor kids section trivandrum

This is to inform that on 10.04.2026 i have went to pothys trivandrum with my family and purchased a pants for my son. The sale.staff told alteration will be done and took the measurement and all and informed us to tell the staff at delivery section that alteration is there. I have told them alteration is there while packing but they told me to.go to...
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P
Prabu Sankar
from Pondicherry, Puducherry
Feb 27, 2026
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Trial not given- reg

Address: Pondicherry

Sub- Gents Shirt Not given for Trial- reg

After selecting the shirts Manager namely Srikanth said that, he has not given the shirt for trial. And also treated me with irresponsible and went out. He didn't satisfy me for purchase the material. He was no co operation with customers. And my suggessions is now not to entertain the pothys hereafter. I come for the trust you and srikanth manager treat like this and gives me mental...
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[email protected]
Feb 1, 2026
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Worst customer service || Chromepet PothysComplaint Regarding Unprofessional Behavior and Customer Experience 7th Floor, Chromep

Address: Chromepet
Website: I raise the mail but not delivered

Dear Sir/Madam,

I would like to bring to your attention an unpleasant experience we faced at Chromepet Pothys, 7th Floor (Footwear Section).
We were visiting the 7th floor around 10:00 PM and were trying a pair of shoes. During this time, the staff members switched off the lights while customers were still present. Even after requesting the floor staff multiple times to turn on the lights, there was no proper response.br...
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N
Nathanpillai
from Nagercoil, Tamil Nadu
Oct 30, 2025
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Nagercoil bill no PC/58349/NOT RECEIVED BLOWSE CUTTING PIECE

Address: 3/92D, ganesh nagar, puthery, Nagercoil 629001, Kanyakumari, Tamil Nadu

Today we go to Nagercoil pothys and purchased one silkfast pattu saree Rs.5915at The time of 17.06 pm after cash payment some work at ur pattu cutting table .we go to shirt section then return to pattu cutting section and received only pattu NOT RECEIVED BLOWSE CUTTING PIECE
After reaching home we contact show room no bady attend my call
I request complaint to register ur Nagercoil pothys my cell no [protected]...
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D
deviarumugam
Oct 7, 2025
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sales girl

Address: Trichy

I just visited pothys in Trichy yesterday at 12.10 pm. I went to blouse bit section which is in ground floor .There were 3 sales girl. When I reach Already there are attend the customer once the customer went I was the only person standing but the sale girl not responding she was just roaming I was waited for 20 mintues there. Am I came to beg you or what. if your sales girl only repsond to white skin tone people or modern peorple means you...
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J
JJss2
Sep 27, 2025
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Shipment delay and lack of communication

Extremely Disappointed with Delayed Order and Lack of Communication

Order #98490

Hello,

I placed an order on September 6th (Order #98490), and it has now been 21 days with no update, no response to my emails, and no replies to my repeated messages on WhatsApp. Your stated policy mentions international shipping takes 6–12 days, yet there's been no acknowledgment of the delay, no explanation,...
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B
[email protected]
Mar 28, 2023
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Pothys Nagercoil- Amount Reversal awaiting for 40 days with no response

Address: Nagercoil

I bought goods from pothys on 17 Feb 2023. I paid the bill amount of 5999/- with my debit card. The cash person made me enter card details in card machine and after few moments said that card didn’t go through, never shared any transaction unsuccesful receipt; And inserts my card in another machine. And asks for the pin again and confirms transaction succesful.
I immediately checked my bank details I realised that amount has been...
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E
ElakkiaRamesh
Jul 13, 2022
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Haven't exchange policy

Today, I took 3 dresses for my kid.. but that size is not suit for him.. but aadi offer I didn't exchange those dreesses. so I lose 2k.. I couldn't expect offer ... Suddenly gone and purchased .. all dress is not suit for him...
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U
[email protected]
from Mumbai, Maharashtra
May 22, 2021
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Refund email

Hi i got my order delivered at home and i want to return one saree from my order as its not the same color shown in picture
I tried to send email to [protected]@pothysmart.com but it says no email address available.
Please help as return policy is 24 hours within order delivery
My order number is 49772...
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S
Subramaniam94
Nov 13, 2020
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Resolved

ORD_27093/Product not shipped and delivered

I placed the above mentioned order on Nov 04th using pothys online shopping app and I don't see any update on the order so far with expected delivery date on 11th Nov.

The customer sipport number is not active sine last week and always receive line busy tone.
There is no option on the app to cancel order too.
I need refund amount....
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S
Sagana0999
from Chennai, Tamil Nadu
Nov 9, 2020
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Online shopping order No ORD_26908

I was ordered 3rd November 2020. But still not received. I have sent mail to customer care to cancel my order. But otherside no response my mail. Customer care number not responding. I spoke to WHATSAPP team but problem was not resolved. That person number is [protected]...
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P
Paresh Naidu
Nov 3, 2020
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No update on order

I have placed an order on 1 Nov for two silk sarees to be delivered. There is no update on the order yet nor they are picking the phone number or responding on WhatsApp or on the email address provided.

Very very bad experience!!...
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S
Sagunthala A
Oct 18, 2020
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Dress material color fade out after single wash

Address: Choolaimedu

I was purchased chudithar dress material from chennai pothys at October 2020 first week and stitched wear first time...and washed...after first wash full color fully vanished please take action that textile shop...
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I
inba kumar
Oct 7, 2020
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Saree exchange

Address: Tnagar Pothys (Pothys AAlayam of silks)

Hi
I have bought saree for my mother which cost rs.1600. Later my mom doesn;t like colour so i had changed. I exchanged and got sarees which cost rs.1423 and the management doesn;t return the balance amount rs.177. Instead asking me to buy something again.. Later i went and bought inner wear which cost rs.170 and again asking the balance amount. They were saying we dont give refund amount.. Ie rs.7. For this they making me to go and...
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M
Mohamed Aarif MA
Mar 16, 2020
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reg: provision of supermarket purchase voucher for the textile bill value.

Address: No 9 3rd Street East, Mahalakshmi Nagar, Trichy 620008, 620008

Dear sir / ma'am,
I am mohamed aarif ma, working as a manager quality in a hospital at trichy.

I have purchased textiles for the value more than rs. 9000 in your shop on 06.03.2020.

When i visited your store supermarket on 14.03.2020 evening 7 pm, i found a customer giving a voucher at billing section at supermarket, then i asked with the billing staff he told that will be given for the value based on...
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P
Pralobhrv
from Thiruvananthapuram, Kerala
Dec 15, 2024
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Address: Trivandrum

I bought a box of mushroom from pothys tvm which indicates[protected]today ) as packing date and expired on[protected],
While opening it found damaged, not even a single bud is usable.
details along with the bill shared, Kindly do the needfull
Pothys customer support has been notified about the posted complaint.
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    M
    M.Mahaveer
    from COIMBATORE, Tamil Nadu
    Oct 15, 2024
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    Address: 52, MARUTHAM GARDEN, SAMICHETTIPALAYAM,

    Dear sir, Last saturday 12.10.24. And the same was investigated by Mr.Ragavan logistics department Pothys. He told that he will repair or exchange the same and he told me to call on Monday (14.10.24). Due to my work pressure in my company I could not able to call him. I call today but he is not picking my phone. Kindly replace my door handle.
    My Carr number. TN 38CL 0846. Alto K10.

    Regards
    M.Mahaveer
    [protected]
    Pothys customer support has been notified about the posted complaint.
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