Pothys — Cuticura soap billed but not packed/delivered

On 16.06.2023 at 12.40 pm I bought provisions worth Rs. 983.00 from your Thiruvananthapuram outlet from the department store, I picked up 9 items and gave it to a counter for billing. A bill was raised for Rs.983.00 and the items were put in a bag by the staff at the counter. I took the bag as usual I didn't cross check. When I reached home and unpacked the items, I realized that one item was missing. Cuticura soap (pack of 3) worth Rs. 117.60 was missing. The fraud happened at the counter. The guy who putting the items in the cover must have taken it without my knowledge. I was planning to come and complaint directly. These kind of staffs will only bring bad name to your company.
Please arrange to return back the stolen item.