Pothys — Online shopping.customer care

I have ordered in pothys online shopping website due to corona.Order delivery adress is chidambram in tamil nadu.I thought i will receive dress for diwali in minimum 15 days .I ordered in last week october .Still not received dress or call from company also.Worst thing is pothys website where iam not able to see anything in track order.It doesn't even shows whether they have packed the material or not.Also, for the past few days, i have tried contacting them numerous times in call, whatsapp even in facebook profile page.no one responds.I called pothys shop directly, theypicked it, where they tried calling responsible person which also failed.Also, there is no order cancel option in their website.It works like a scam where they will get your money, and wont even send goods for long time and wont respond.Pls dont buy in pothys online.They have worst customer service.no one picks ur call.And even if they pick they said they dont know anything