Pothys — Purchase of cloth - complaint

I have purchased an inner wear which is not exchangable on 4/10/2020. Its cost is 326rs. The problem is the product I recieved is not one which I was selected. The size and colour of the of the product was enterely different. I didnt used the product. I went back to pothys and complainted to the supervisor and manager. They behaved rudely. Told adamently that it cannot be exchanged. It was a Very bad experience from ur staff.I argued them to check cctv visuals to find the product I was selected and the girl taking another product for billing .

Shame on U . . I will share this bad experience with others. I am a Govt official. Please take necessary steps