Pothys — Shirt quality issue

Address:	Tirunelveli, Tamil Nadu, 627010
Website:	Pothys

I got a shirt for my father yesterday in tirunelveli pothys. That shirt is so shrunk & never gets ironed. When we took back, ppl say we can't replace it. And they argue" who else will get that shirt?" Does that mean we are obliged to use that shirt? Worst of all... We decided never to get shop again in pothys, when you ppl don't really mind customers! Really! Their is no etiquette!