Pothys — The way the consumer is treated

Address:

Thiruvananthapuram, Kerala, 600119

Hi,

My mother was harrased yesterday by the staffs of Pothys trivandrum. She had purchased many items yesterday and had misplaced an item in of the bags she had bought from the clotheas section. The staff pointed this out while billing and she admitted she had forgotten and misplaced it. But they treated her badly and accused her of stealing and charged 5 times the amount of the item as penalty. She is a working woman working in central government. Though she admitted her fault that she had forgotten and misplaced it, they were not ready to hear anything. We were regulare customers in Pothys, and many a times they had wrongly billed the quantity/price of products. We had never accused them.