Pothys — transaction issues

Address:

Coimbatore, Tamil Nadu, 641006

Respected sir/mam,
During last week's diwali purchase on nov5, i used my debit card to purchase some clothes in pothys shop located in cross cut road, coimbatore, due to some network issues my card was declined twice. Later i used another card to purchase it, but when we left the shop, i was notified by sms that amount of rs.848 for that particular clothes price from pothys has been debited. I informed them shop immediately. I was informed that it was due to network issues and the amount will be refunded. But still now i have not received any refunded amount yet, so i request you to solve this issue in my transaction. Thank you in advance.