I purchased a TDM98 treadmill in February 2021, which malfunctioned in July 2021. The company's technician after examining the product, concluded a faulty PCB and suggested that I raise a ticket request. I raised the request V710072 on Aug 2, 2021 and did not receive any response for a full month. Every time I contacted their office, I got a reply that they were apparently not able to source the PCB. After a further week, their warehouse team asked me to send across my damaged PCB and promised that they would try to fix it in a week's time. It has been a full month since I dispatched the PCB and they have not responded at all. They have blocked me and are not responding to my calls. They have also not replied to my email. And all this after my product is in warranty! This is a FRAUDULENT company which is on the lookout for gullible customers. BEWARE and DO NOT BUY ANY PRODUCT OF THIS COMPANY. You will repent as I have.
Ticket Number: V710072 Was this information helpful? | 
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