Practo — Irresponsibility of Practo Advisers

I was happened to consult practo for kidney stone surgery for my father. During the first consultation, stent was placed and said 15 days time for stone removal and stent removal. Later we have admitted our father on 28th July, 2022 for the aforesaid surgery. They told us not to have food before 8 hours of surgery, and agreed for the same. However, it went on for 18 hours and no food was served and neither the surgery was conducted. Practo people haven't informed anything until we made a call and enquired about the surgery. For our shock, they started saying that some equipment is unavailable and surgery cannot be done. In that case why they made the patient starved for 18 hours? Why false admission was made? There was no proper justification given.

Later my father was discharged on the next day and again asked to get admitted once the equipment is arranged. We again believed that and did the same.

This time my father was admitted in the hospital on 4th August 2022 for stent removal and kidney stone removal surgery. The surgery was scheduled for 5th August, however it didn't happen, as the doctor said the stone might have been passed away and is not seen in the CT Scan. We made our father discharged from the hospital on 5th August in the evening hours. A payment of Rs. 30, 000 was made during the admission process, and post all the bills, we are supposed to get the refund of Rs. 17, 732. It's been almost 5 days now (today is 10th August) and no refund has been made yet. When asked the same, neither the refund initiated message is shown nor the refund is made until date. Until I am following up, I am not receiving any proper communication.

Note: An incident happened at the hospital on the date of discharge which I wanted to bring to your notice is, a wrong bill was shown to us. The bills which were paid by us separately for CT Scan and Ultrasound were included into the amount which we actually paid during admission and a wrong amount of refund was shown. When the question asked, the Practo adviser at the hospital behaved like he is unaware of these things at all. To highlight the case the person named Mr. Mujib doesn't know anything at all. I am not sure why he is appointed or selected for Practo and how he is assisting others. The worst experience I ever faced is with Practo.