Practo — We paid for a Service Which we want to switch due to no response of that service. I want to switch my and they are not responding

Address:	Practo Technologies Pvt. Ltd. WeWork, 3rd Floor, Salarpuria Symbiosis Arekere, Bannerghatta Main Road Bengaluru 560 076 Karnataka, India
Website:	www.practo.com

Dear Sir

I've purchased a product from Practo with Acknowledgment No [protected] (I am having the bill with me)

The product was sold by agent Mamta From Practo. When she was supposed to sell the product, she was very enthusiastic and keep on calling till late at night. But once I made the payment, no one, neither she nor any other agent is taking care of my queries.

I'm very disappointed with the after-sale service. At the time of Selling this product Agent assured that 3-4 patients query will be provided every week but even after a month no any query has been received. So i requested them to switch my product from Practo Reach to Practo Prime.
I am Sending Regular mail to the company and to their agent Mamta also but no one is even Replying. Already, more than 2 month of money is wasted because of their lack of support.

So i request you to please look into the matter and do the needful.

Regards
Dr Ritesh Chawla
[protected]
[protected]