Pratul Honda — Worst service ever experienced at Punjagutta branch, Hyderabad

Address:

Hyderabad, Andhra Pradesh

My wife owns a Honda activa white color which she bought in Chennai couple of years ago. The vehicle was in good condition all the time she used it in Chennai and got serviced there. She had to shift to Hyderabad after marriage and got the vehicle shipped to Hyderabad. Upon one of my friends suggestion I visited Pratul Honda service centre in Punjagutta and got it serviced there and it din't took me long enough that it was the biggest mistake that I every made. They said that the bike fork was bent due to shipping and have to get it fixed and similar other problems. I was charged really hefty(around Rs. 2000 ) for that service which I expected to merely around few hundreds as all I wanted to get done was some cleaning and Teflon polish. I got that done and after the bike got delivered, to my wildest surprise the condition of the vehicle turned even worse and I had to face new problems with the vehicle that weren't existing before I gave to the service centre. Upon re-visiting them, they just brushed off my comments and complaints with just a mere sorry and said they would take a look again. But this was just in vain and there wasn't any improvement. I had it serviced there for about 3 times time and the experience just turned worser with new problems cropping up inspite of getting charged really huge. I also raised my concern to the feedback call post the service, but in vain. I was vexed with this and wanted to raise my concern to some higher official there, but to my surprise they don't happen to maintain a website nor a customer care contact like mail or phone number. I lost a lot of money to the services and my vehicle condition is turned even worse. I'm in search for new service centre but wanted to raise my concern here with a hope that at least others would be saved from this trauma I had. THanks. -Ramesh C Ayyagari