| Address: | #818/1, Plot No: 13 Second Floor, Fidelity National Financial Lane, Electronic City Phase II, Electronic City, Bengaluru, Karnataka 560100 | | Website: | prenuin-home-health-care-service.business.site |
Our experience with Prenu has been real bad. The nanny they hier are local nanny, without any background checks or whatever. On top of that, those nanny are not good, they show fake experience and false promises to take the job. After few days, you start seeing their true colors and Prenu won't help with nanny replacement easily.
We started their service around Nov 2021 and paid 8500 fee for 6 months, 12k for last month nanny advance payment. Their nanny was not good but we had no choice so we considering we are working people. For 2-3 months somehow we managed with their nanny, 2 of their nannies ran away, phone off and without any trace. They couldn't help with that. Nightmare started with nanny replacement, they made us run behind them for 4 weeks and then finally when I realised they never gonna replace. I asked for last month nanny payment refund. After fighting for 1 month, they sent the "post dated DD which is 4 months from the date I received". I didn't realize it's post dated and went to bank and they told it's post dated and account which is mentioned on DD has no balance!!
Now when I am trying to contact them/send email, no one is responding/picking calls. I am going to file a police complaint against these guys tomorrow with bounced cheque.
DO NOT EVER GO WITH PRENU. THEY ARE HIGHLY UNPROFESSIONAL AND CHEATS. NOT AT ALL CUSTOMER CENTRIC. Was this information helpful? | 
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