Prepaid Taxi At Howrah — cheated by prepaid taxi service counter staff at howrah and extra fare. charged

On 15th aug 2017, after exit from the old howrah railway station, i went to the prepaid counter at the right side of the exit (Extn. 217, serial no. 8112792.0001) at 9:02 pm. I booked 2 taxis from howrah to hanapara, keshtopur. The staff sitting at the counter first charged me 230/- each for two tickets which was clearly rs.3/- extra as indicated in the passenger's copy list (Rs. 226.80/-). I didnt want to argue with him as i was really tired. I handed him a 500/- note for rs. 460/- (For two tickets). He handed me the tickets and being mentally sickened at that time, i forgot to take the change of rs. 40/- and left the counter. After 1-2 min, after packing the luggage at the taxis, i realised that and approached him. He arrogantly said some harsh words to me in front of everyone and said that though he knows that he didnt gave me back my 40/- rupees, he is not going to give me the change since i left the counter and rudely forced me away. I requested him to give me the change as i was mentally and physically tired and somehow forgot at that instant, but he denied to listen me. I know its my fault to leave the counter without taking the cash, but this sort of response is pretty pathetic from the howrah city police counter, whom we rely so much for emergency transportation service after such long journey. I am also a psu employee and i know the importance of service treated to public. The behaviour of the staff was pretty rude and clearly he knowingly cheated me by keeping the change with him. I request the concerned authority to take necessary actions so that such issues dont happen with any other citizen.

Regards,
Saikat mallick.
Details:
Serial no.: 8112792.0001
Date: 15th aug, 2017
Time: 9:02 pm
Destination: kestopur hanapara.
Taxi number: wb-04-e-6102, lane-3.