Prestige — 3 burner auto ignition gas stove- model # phts 03l ai

Address:	560011
Website:	ttkprestige.com

I bought this stove less than 4 was ago from a prestige showroom in Jayanagar 4th Block, Bangalore. The Auto Ignition (AI), has been a problem from day one. We had 4 service calls in less than a month and each time the problem is fixed only temporarily. Less than 4 hrs to be precise. The service technician has the adocity to say that this problem will continue to reoccur and we have to call the service technician every time.

I tried escalating this issue to the service manager who is too busy to even pick up the phone. I have not succeeded in reaching him so far. I have sent an email today to their general customer care centre. No clue as to when there will be a response. When I do get a response, hopefully it will be meaningful and positive.

I want to public to know that letting unburnt gas into the house because of repeated ignition failure could cost lives by a potential explosion or a fire. The customers should know that this particular model does not even have an automatic gas shut off valve in case of ignition failure.