Prestige — induction is not working

Address:	801503
Website:	toll free number

I had requested to repair my induction on the 2nd of november 2018, initially the response was prompt and and said he will be there @5 to fix it on the same day or between 2 to 3 days. I did not receive any call from him that day and the following day when i tried to reach him he started rejecting my calls. Is this the kind of service we can expect from a reputed brand like prestige which 5 decades old in the country.