Prestige — prestige 4 burner glass top shattered

Address:	201308
Website:	www.prestigesmartkitchen.com/customer-service-centers

I bought a prestige marvel 4 burness glass top kitchen applaince. Within 4 months o[censored]se, the glass top got shattered of its own while my mother was cooking. Fortunately nothing happened to her but there was a great risk of her being hurt. I logged a complaint with prestige customer support with reference ghaz277774 on 27th nov 2018 and nothing happenned for over 4 days where in i had to call them number of times. Bthe engineer uday finally visited on 5th day after number of calls, only to take pictures of shattered cook top burner. He said he will get back to me and speak with his senior, i called him next day & he confirmed he awaiting response from senior which was the same response for the nwxt 4 days and finally he confirmed that they will change glass top which will cost me 1200 rupees. I asked him why would it cost me when company claims it is shatter proof instead i should have compensation from them to send me a fault product. He said this ia what he has bewn told, to which i agreed to pay and he said they will procure it from banglore office. Its bewn more than 20 days and there is no response from prestige or their support team. Please look into this on priority as i want compensation from prestige for poor customer service, life risk and faulty product delivery.