Prestige — Prestige burner hobtop

Address:	Thane, Maharashtra, 400610
Website:	indain consumer complaints forum

Dear sir/ma'am
regret to inform you, self has bought one 4 burner automatic hob-top on 23rd nov'14, Sr.No.-SOJH 77272.
We are facing continuous problems since the purchase date wrt to burner not getting lit, spark issues etc.number of times put complaint in customer services on following no.:[protected], every time the registered authorized service center
took more than a week to resolve the issues.lastly one service personnel Mr, Prabhu had come during repair broke one screw which as per his commitment would be renewed next day.this incident happened around 12th Jan'16.
till date(29th feb'16) we kept on calling customer service, every time new personnel has come on line took the complaint no.MUMB1724930 and as apart of conversation "tomorrow will be resolved" false commitments has been given to us.since this became hike in giving false commitments, self would like to put a consumer complaint on this .this burner is so dangerous to use at home, inspite of several reminders area manager Mr.Deepak, customer service senior executives Mr Lokesh, Mr roshan did not respond positively.
self would like to file case against these personnel for giving false commitment being at such a senior level and lastly would like to replace my hob-top in a day or two, or else will go for a consumer case with full time refund including damages occurred .