Prestige — service not provided and unethical behaviour

Address:

KG-1/483 VikasPuri New Delhi, New Delhi, Delhi, 110018

I had requested a repair for 'prestige home clean' which is a vaccum cleaner with floor polisher, model no- typhoon002 on 25th of june 2019, my complain number was DELH853351. They said the technician would come within 2 days. The next day the technician calls and enquires about 'gas stove' which was not the complain and after explaining him in detail what the product is and what service is required he said he would come the next day. After waiting for 2 more days when nobody turned up, i called up the service centre again and they gave me the number of the technician and said they could not do anything about the technician not turning up. Then when i called up the technician, he finally came after a day and saw the product and without even inspecting what was wrong he said the motor of the machine has to be changed and it would cost around rs.2000 and also he did not get his tools and said he requires some special instruments for opening it and that he would get them after 2 days and still nobody has come or called form the company.