Prestige Smart Kitchen — Prestige pressure pan repair-indifference by your service center on 15th may.

Raman T K

from Thiruvananthapuram, Kerala

Address:

Ernakulam, Kerala, 682026

The prestige pressure pan, purchased by me in 2007, needed a repair on it's handle. I am a regular customer at your prestige kitchen show room at ravipuram, kochi. The service center official flatly denied the facility for repair, as the one i took for repair is an old model and the parts are not available. As this is the 'answer' given by all the manufacturers, i strongly protested, as the utensil is 100% o. K. To use but for the damage in it's handle. The official directed me to a private stores at medical trust hospital jn. I could get it repaired there within 10 mintes;i could see a heap of 'prestige spare parts' in this shop. Is this not a clear evidence of 'nexus' between your service center and the private dealer?
Please conduct an inquiry and revert back, if you are interested to maintain good relation with your customers.
Dr. T. K. Raman, kochi{[protected]@gmail.com}

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May 17, 2017

Updated by Raman T K Prestige Smart Kitchen — Prestige Pressure Pan Repair-indifference by your Service Center on 15th May.

1 Review
Ra Raman T K on May 17, 2017 Mark as Resolved

The Prestige Pressure Pan, purchased by me in 2007, needed a repair on it's handle.I am a regular customer at your Prestige Kitchen Show room at Ravipuram, Kochi. The Service Center Official flatly denied the facility for repair, as the one I took for repair is an old model and the parts are not available. As this is the 'answer' given by all the manufacturers, I strongly protested, as the utensil is 100% O.K. to use but for the damage in it's handle.The Official directed me to a private stores at Medical Trust Hospital Jn.I could get it repaired there within 10 mintes;I could see a heap of 'Prestige Spare Parts' in this shop.Is this not a clear evidence of 'nexus' between your service center and the private dealer ?
Please conduct an inquiry and revert back, if you are interested to maintain good relation with your customers .
Dr.T.K.Raman, Kochi{[protected]@gmail.com}