[Resolved]  Prestige Ttk — Unnecessary delay in repairing induction cooker

Address:

Nagpur, Maharashtra

I had bought a Prestige induction cooker from Big Bazar in Nagpur. Needless to say they sold it to me like it was the best thing in the world. 3 months down the line the cooker stopped working abruptly. I went back to Big Bazar and asked them to replace / fix it. They told me something that stunned me! I was told that if they send the cooker from their end to the company for fixing then it will take a long time and so it would be advisable that I give it at the local service center myself. I said alright; if that's what I will have to do (so much for service). I gave the induction cooker (serial no. V3A 2750) for repair at the service center in Nagpur. The cooker was given to them on 10th October 2013 and I was told that it will take about 8-10 days for it to get fixed. I called to check yesterday if it has been fixed and they told me that it has gone to main center because the part is not available! Now, my query is that the cooker costs about Rs.2, 500/- but the time being taken to repair it is making it look like it is a very expensive thing. The service center people tell me that for this particular model the company has not made the spare parts available in the city and that's why it is sent somewhere else. Does the company not worry about the kind of damage such small issues do to its brand? Do they not care about the consumer once they have washed their hand off the product and received the money? This is not about the cooker anymore but about understanding as to what does the top management think? I would love to hear from them and indulge me in a delightful conversation. Thanks