Preventive Healthcare India — Preventive Healthcare India Not received refund my amount

Website:

phci.org.in

Dear sravan kumar,

Your payment for the order with reference number 679867 on the merchant website : phci.Org.In has been successfully processed.

For your convenience, we have provided the order information below.
Order information
Merchant website : phci.Org.In
Date :[protected]

Merchant reference number : 679867
Reference No : 74766516327646909421224
Payment mode : visa
Amount : 10000.00

Customer name : Sravan kumar
Customer email : [protected]@gmail.com

Status : success

I have received a call from Nandini (she told as she is Sr manager).
I bought PHCI Platinum Plan - 10, 000 Rs.
She has given me false promises, my hospital bills will be reimbersed with in 2 days.
i have made payment on 22.nov.2016, but till now(09 dec 2016) there is no reply from the PHCI team.
I have submitted all the hospital bills to the PHCI team.([protected]@outlook.com)

when i call customer care[protected], once they will tell your money will be reimbused.
if i call second time - money will not be reimbursed.

i am not sure - why they are behaving like this.

I am really not satisfied with PHCI Service.

Please cancel the policy and refund my money.

I have provided my bank detials also in this mail id.([protected]@outlook.com)

Regards,
Sravan