[Resolved]  Print Venue.com — Awful /worst Quality Product delivered!!!!

Address:

New Delhi, Delhi

I am writing in regards to my recent order placed at Print venue[protected] and I must say that this is worst product that I've received ever while placing any online order so far. I am still trying to overcome from this incident and wondering how come any company who is doing online business and sending such terrible product to its customer. This product is not even worth a single penny and you have charged rs.500 for this. I can say thousand things for this awful product I've received however I've already shared my feedback by calling today at your customer care no[protected] and they have apologized and advised that either they can send me the better frame with atleast some dignity that I can keep this at my home!! I spoke with ADIL SHAH (Team lead/Manager) who assured me that this issue shall be taken into consideration for all future orders and get resolved within 24 working hours. The product I've received is far far below quality standard if I talk about. The sunboard material has been used is so light that if I switch on my fan this will blow away this frame in a second. THIS CANNOT BE CALLED A PHOTO FRAME AT ALL!!! I hope being in printing business you understand better than me what do we call a photo frame, it’s looking like the picture has been just pasted on some very casual, light weighted and awful quality board and this makes me furious that it was a gift for someone and I totally got stuck now with this item. Secondly your customer service says "we cannot register your complain over the phone sir, you can write all this as a feedback and we shall get this replace/refund”. This is horrendous again as why the customer care people are sitting when they cannot register a complain. I don’t understand how shall your company come to about the quality just by watching the picture ONLINE??? Let me rephrase this again, this is not a FEEDBACK...I am quite disappointed to see what I've received in terms of so called PHOTO FRAME and expect that you would send me something that I can keep this in equivalent value what I've paid for!! This is totally piece of CRAP what you have sent, so please take some corrective action and focus more on quality parameters else this will be a tough call for any business to survive if they operate under such norms. Before this order I was a satisfied customer with Print venue as I've ordered quite a few items in the past, and the previous order I received (desk photo frame with engraving) I would call this Good in terms of quality appreciate this however I don’t understand how come this time I've been sent such a TERRIBLE/DREADFUL PRODUCT. This is all I can say about this product and I expect that my complain would be resolved on priority as this has already got delayed. I am not looking for any refund, rather I want a good, decent quality product that I expected to be delivered earlier but it did not. So please get your quality team to be more alert and do some inspection before sending such product. Please remove the caption which states on your website as "photo Frame" coz you people are sending the frame rather just glued the picture on very cheap quality board which is merely 10 gm in weight.