Printland — customer care?

Address:

New Delhi, New Delhi, Delhi, 110001

No reply neither via mail nor via phone call are made to customer lamenting issueas (Many) to the process of their orders; moreover, the products of their print are pathetic and un-professional.
Received after more than 20 days one order composed by a pin button, 60 bulk custom pens and a tote bag.
Pin colours were not matching hi-res picture provided, text printed on pen was not aligned, and was serigraphed instead of laser etched, print on both side of the bag were missing texts...
Even if you try to write to them and the automated message returns that you will be contacted "within 15 minutes", that will never happens. Never!.
You have to spend time on the phone with incompetent bunch of guys that are not understanding what you are talking about (They are not the printing staff)...
Most embarrassing indian company ever!