Printland — order not received for almost a month

Jan 29, 2018

Updated by Kavi27 Placed an order for 9 customised water bottles on 4th of Jan. Expected delivery date was 14th Jan. However the order didnot arrive, when contacted customer care they mentioned that the order has been dispatched. I had already tried tracking the package with the link provided in the email however the courier (delhivery ) had mentioned they didnot receive package from the vendor. When i metioned the same to the customer care, the associate promised to track it and have it delivered asap. I called again the next day another executive provided the same info. I had to make atleast 10 calls before customer care informed me on 24th Jan that the package was misplaced by the courier and they will redispatch the package with the new lot within 2-3 days with the new order id. I didnot receive any order id for the next few days hence i called customer care again today 29th Jan and i was told that the package will be dispatched by tomorrow. I want to cancel this order and need a refund as soon as possible as i have waited almost a month and followed up atleast 20 times over emails and calls in the past few days

Feb 02, 2018

Updated by Kavi27 i have not been contacted yet. Called up the customer care 31st to check the status. Representative mentioned systems are down and they would send an email with the status however i have not received an neither been contacted back.