I ordered a cross brand customised pen on 14 th November 2023 for a close relative for their birthday, the expected delivery was as usual showing 10 days which was supposed to be 24 th November, but today it marks 8th December and I haven’t recieved any updates for the product nor any message/email for the same. The delivery window just says processing and the company is sooo unresponsive of your emails and calls..
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