Printland — product not received even after 20 days of order

Website:printland.in

I had placed an order on 19th aug, 2017.
Order no: pl[protected]
I haven't received any update about my order since 21st aug, when the status was changed to - 'being sourced'. I have been following up with the customer care, who instead of escalating the matter, have probably been taught to just shoo away the customers.
I am fed up of this and would like to receive a complete refund of my order. Request you to please help me in the same.

Regards
Ishita virmani
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Comments

I have ordered 3 different item in the last ten days.
In their tracking system, it was mentioned as "MOVED TO PRODUCTION"
After few days, it was mentioned as "CANCELLED" . But i did not cancel the order. If it was cancelled by printland, why to accept order and why to cancel.
This is absolute cheating .

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