Printland — untoward behaviour by printland staff & delay in processing order no. pl[protected]

Address:	New Delhi, Delhi, 110020
Website:	www.printland.in

Sir, I placed an order for 50 birthday invitation cards online from PRINTLAND on 18 Jan 18 at around 2200 hrs with order no. PL[protected] & billing amount was paid in advance online. I confirmed my order by calling customer care on 19 Jan 18 at 1045 hrs & requested either delivery on or before 22 Jan 18 as the birthday scheduled was on 23 Jan 18 or cancellation of order. I was assured by customer care executive that my order would be delivered before 23 Jan 18. I called customer care executive again at 1430 hrs to know the status of my order because in my printland account, order list was empty. I was told that order would be processed shortly but delivery would be possible after 25 Jan only. I gave them reference of my previous talking with them but all failed. I asked them to cancel my order & refund my amount but they told that amount can't be refunded & asked me to get cards printing done from some other sources. They assured me that order has not been processed till time but amount can't be refunded & order would be delivered after 25 Jan only as per their schedule.