Printland — wrong product delivered

Address:

411016

I ordered a customised "inspiration" diary from printland on 17th january but instead got a wrong diary. I have been repeatedly calling customer care and mailing them but not getting any satisfactory response from them. All they tell is they cant check the status due to their it issue or the diary i ordered wasnt available then why the hell did they put it in stock on their site. I have also mailed to their head but no one has reverted back, all i get is an automated reply saying sorry for inconvenience. Very pathetic service. Please raise this issue so that i get full amount refund for this worse product.