Printland — wrong product which was 5 time undervalue of product ordered

I had ordered dater with 12 sepcific words for stamping but printland company send me a very small mini dater.
When I am trying to contact they are not replying with proper answer. Even they are not confirming they are going to send me my product or not. When ever I call them in starting they picked few call tand told me they will call me back after that dose not matter how many times I call them they never pick the call.