Printvenue — complaining about wooden name plate

Hi,
I had ordered a wooden name plate but there is no tracking available on the website .It is my parents anniversary and I want to gift them the nameplate but it's already 7 days and there is no message of shipment even .There is no tracking ID as well so that I can track from Maruti services .The user interface is really not worth ordering and after a prepaid order is made, the first thing you should do is attend the customers issue.
Order Number[protected]
Order Date April 24, 2019 15:06
Order Status Order under processing

Please look into this at the earliest