Printvenue — cushion and cushion cover

Address:	Ghaziabad, Uttar Pradesh, 201014
Website:	www.printvenue.com

Order no..[protected]

This order was delivered on 22/09/2017. Since then i have been compalining about the product to the website that the cover was too dirty and the cushion was completely crushed and could not be used any further. I had asked for the replacement or the return of the same but everytime there response is that nothing can be done now and no action has been taken yet by them. I have even shared the screenshots of the same to the customer care service but action has been taken. There are brown stains on the cover and in some parts the cloth is so ruff as if it was used.
Kindly help regarding the same as it is really disappointing to buy a product and once they sell it they dont even care to resolve the issues.

Please find the pictures below with the images they have shown on their website and what they are delivering.