Printvenue — damaged product received

I had order a card holder from print venue for rs 249. My order number is[protected], i have received a damage product. My ticket number is 357260. I had already mailed several times but there is no such response from their end. After speaking to one of the customer care executive i get to know that i will be getting only 100 rs that too my print venue account, the quality of products is also very cheap, so i don't want to use print venue any futher so i asked them to refund my money to my bank account through which the payment was done.. But since 10 days they are just taking time.. And nothing has been done.. Plz help