Printvenue — Late delivery, poor customer support

I placed an order earlier in july for a friends wedding gift n was told it will take 3 business days for delivery. I waited long enough to contact them n find out the status n they told me it was because of the lockdown that they cant deliver on time. I still waited for 1 n a half month n then asked for a refund, their guy said i will be refunded in a week. I didnt get any refund and literally lost my mind as i do not accept false promises like any other consumer would do. I followed up every week n then they blocked my number and dont even respond to my emails
Hope they know that if everything was done as promised by their agents, this day would never come. I have now submitted a complaint with the consumer court with all call recordings too as i guess about these guys being cheats came out to be true.