Printvenue — Misleading Customer

Address:

New Delhi, Delhi

I ordered a Customised Mobile Skin from Printvenue.com online wondering it'll be a thin mobile cover but what I received was just a paper sticker which can not even survive a drop of water. So I asked them to take it back, refund me OR send me a mobile cover instead. It is nowhere mentioned on their website that the mobile skin is a piece of paper or a sticker that we would receive and not the cover. I believe it is a clear act of misleading customers by not mentioning clearly what they are selling. Since these kind of websites are dealing in an online business they should be more clear and specific about the products they are selling. I was naive when I visited the site not knowing the jargons they are using on their sites like mobile sticker/paper becomes a mobile skin and many more. I have lost my faith outa this company completely because I have never received a response from a human out there, all I get a template pasted in every email where they say "you ordered mobile skin and we delivered mobile skin" no exchnage/no refund. They just don't understand what I am trying to say. That piece of paper I have received is useless for me. I am extremely upset and dissatisfied with a kind of service I have received from them. Although they have clearly mentioned on their website that if a customer is not satisfied with a customised product they would provide a resolution and refund if required but they are really not sticking by it. I look for a positive response. My Order Code[protected]. Kind Regards Vartika Sharma