Printvenue — misleading information and delivery issues

Address:

Plot No. 375, Phase II, Udyog Vihar, Gurgaon, Haryana, 122016

My order no. Is[protected]
Order date: 14th may, 2019

The printvenue people have the worst liaison with their delivery partner dtdc. The printvenue people kept misleading me by saying that my fiance had asked the delivery of the order on some other address. (Trust me, it was infuriating) they gave me a contact no. Of dtdc for clarification which was no more in use. This created a lot of misunderstanding between me and my fiance.
But i kept tracking the parcel and got to know that the parcel had reached a wrong destination. I got the information after calling on a lot many dtdc numbers around the area of delivery.
I called the printvenue people again and provided them the numbers on which i called so that they could cross check. But the printvenue executive had the audacity of repeating that the product had been asked to be delivered on some other address and that in such cases the order would return back to the company.
Such similar string of conversation happened over the next 2-3 days and later they told me that the product had been delivered. I again called up on several dtdc numbers just to find out again that the product had not reached anywhere nearer to the place of delivery and that it's lying dormant since few days at the wrong adddress.
I kept calling printvenue people just to get cold responses and no answers. One of them also disconnected my call after learning my order number. They kept reiterating that my product had been recieved since a few days. They even had the audacity of providing me with the proof of receipt today.
At present, my product is lying at a dtdc office near the destination and has not been received yet. My fiance got a call today that he needs to go to a certain dtdc office to receive the parcel.
I seriously want to sue these people for playing with me like this. If there is any way to do it then i certainly want to. By misleading me they created a lot of problems for me. Had they just believed me and tracked my parcel through the numbers i provided i would have felt obliged and good about their service.