Printvenue — mobile skin

Address:

Mumbai City, Maharashtra, 400093

I had ordered a mobile skin from printvenue and it reached me in utter damaged condition which obviously i wouldn't have been able to use. On nearly 2 weeks of back and forth and follow ups, they say they can arrange a replacement which i refused since i didn't trust their services anymore. When the order was placed, they charged an extra rs.75 for delivery and failed to deliver it in good condition. They in fact had the audacity to tell me that the cover looks just fine and that i should put it on my phone and share a video of me putting on the cover on my phone.
I asked them to refund my money but they said that's not their company policy and they dont refund money. On asking to speak to someone senior, they would say no one is available.

After sending numerous amounts of emails and multiple calls - they only offered a new replacement product which in fact was never sent to me.
Nearly 3 weeks now since i have complained and no action taken from their end. So incompetent and horrible when it comes to providing good services.