Printvenue — Non dispatch of item

Address:

Solan, Himachal Pradesh

Hi I have placed an order on 8th of Jan and its been 13 days are over. And they can't even dispatch my order. I am really dissappointed now. Please do the needful. This is really so awfull situation for customer. In fact I have tried to communicate with the customer care team of print venue but they didn't even response. Also I have made payment twice by mistake for a single product but the can't even refund me. Please take an appropriate step to solve my problem... As I am very dissatisfied from this website. If my problem didn't solve then I have to take a drastic step now... TOTALLY DISSATISFIED... I REALLY NEED A RESPONSE NOW ON URGENT BASIS...