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Printvenue — not get my product

i have order a key chain and mobile skin at 10 th of aug order no are[protected] and[protected] but today morning i got sms that ur order no [protected] has shipped like that . but what happen to another order no [protected] what happen to this following order no when i exacttly get my items
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Dear Shadick,

We are sorry to hear about your experience. Your issue has been escalated to the relevant department. The concerned team will get in touch with you and work towards a resolution up to your satisfaction.

You can also contact us on [protected]@printvenue.com for further queries.

Regards,
Team PrintVenue
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    +91 11 3001 7676 [Customer Care]
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    Plot No. 375, Udyog Vihar, Phase- II, Gurgaon, Haryana, India - 122016
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